If you're setting up a Zapier integration with Soundee and trying to test the "Free Download" trigger, you might notice that your Zap doesn't fire right away—even though the lead shows up in your Studio under Lead Captures. This is expected behavior and designed to protect the quality of your leads and your automation workflow.
Here's a breakdown of how webhook triggers work for different events on Soundee:
💾 Free Downloads (2-Step Verification Required)
For a webhook to fire on a free download:
A user must first submit their email through the free download form.
Then, they must click the download link in the confirmation email they receive.
Only after this second step (email verification) will Soundee trigger the webhook to Zapier. This prevents fake or throwaway email addresses from flooding your system and ensures that your Zapier automation only runs for verified leads.
Tip: You can see if a lead has verified their email by checking the "Email Verified" column in your Lead Captures inside Soundee Studio.
📧 Email Signups (1-Step with Cooldown)
For email signups (e.g. newsletter or form opt-ins):
The webhook is triggered immediately after the email is submitted.
These leads are auto-verified since users typically enter their own, valid email address.
To prevent abuse or repeated automation triggers, Soundee has a 7-day cooldown period for repeated entries with the same email address. If a user signs up again with the same email within 7 days, a new webhook will not be triggered.
💳 Purchases (Immediate Trigger)
For transactions:
Soundee uses the verified email address provided by the payment gateway (e.g., PayPal, Stripe).
The webhook is triggered immediately after a successful payment.
✅ Summary
Event Type | Webhook Timing | Notes |
Free Download | After email is verified | User must click the download link first |
Email Signup | Immediately (once per 7 days) | Cooldown prevents multiple rapid triggers |
Purchase | Immediately | Uses verified email from payment processor |
If you're testing your Zap and not seeing any webhook activity from free downloads, make sure you're completing the entire flow by clicking the link in the confirmation email.
Still have questions? Reach out to our support team and we’ll be happy to help!